Please check that the answer to your enquiry isn't on this page before contacting us. If you do not find the answer you need, ring us on 0845 458 0077

How can I order?
How can I pay?
Do I pay VAT if I am exporting my parts?
Is my battery dead?
How do I calculate my postage cost?
Are items listed in the catalogue in stock?
How do I submit an enquiry to Motorworks?
How do I find out what is happening with my order?
How do I request a printed catalogue?
My details have changed. How do I let Motorworks know?

How can I order?

1) The easiest way to order is through the secure order system on this site. Select products by browsing the site and adding to your shopping basket, when you are finished proceed to the checkout where you are still able to alter quantities etc.

2) By 'phone at local rate 0845 458 0077 (international 00 44 1484 353600). This line is open from 9.00 till 5.30 Monday to Friday and 9.00 till 1.00 on Saturday. We are closed on bank holidays and between Christmas and New Year. This is the method used by most customers, especially if secondhand parts are required. If paying by card please have your full details to hand as we do not store card details.

3) By fax. Use our fax number at any time of day or night. This can be a good method if you need to send us drawings etc. Our local rate fax number is 0845 458 0078. The international number is 00 44 1484 353604.

4) By post. If you are unsure of any details then it can be best to ring before posting an order; we can then also have your order waiting when your cheque arrives. Please include telephone number if using this method.

5) For pre-ordered parts you can collect at our collection counter rather than having the parts posted. Please include a telephone contact number when ordering so we contact you if necessary and please ring before you collect to check availability. Remember - we are a mail order company so we do not cater for customers arriving with a shopping list.

How can I pay?

We accept all credit and switch cards except American Express, Diner, International EDC-Maestro and Laser. If you are ordering on this site please double check your number after entering. Note that some "solo" cards do not authorise if the user is not present so can only be used at our collection counter. Please note we do not store card details and use 'Sage pay' to process all our card payments. Sage Pay’s system is extremely secure and encrypted using 128-bit SSL certificates. If ordering by telephone please have your card details, including security number, to hand.

We also welcome cheque or cash or postal order on telephone orders and collections but not on orders placed through this site. We recommend that if you send cash or postal orders by post you use registered post. We cannot accept liability for cash or postal orders lost until signed for at this end.
Customers abroad sometimes find it easier to use a bank transfer. When you order the goods we can supply our bank details so that you can transfer the money to our account. This method is usually very quick. All prices shown on the site include Value Added Tax and are in £/GBP (pound sterling). The currency converter is for reference only and you will always be charged in £/GBP

Do I pay VAT if I am exporting my parts?

If you buy goods in this country but then permanently export them you can reclaim the VAT. Ask us for the appropriate form when you buy the goods and get it stamped at customs. Return the form to us and we will refund the VAT. Parts posted to addresses outside the EU are not charged VAT

Is my battery dead?

To double check it may be worth charging it whilst disconnected from the bike; since some electrical problems on the bike could lead to a constant drain on the battery whilst the ignition is off. (i.e. leaky diodes in the charging circuit).

A faster test is to use a multi-meter between say the battery +, and the + cable (disconnected from the battery) and check there's no current flowing with the ignition off. Start with about 5A setting just in case, then work down to about 500mA (fsd).

Any current flowing over say 50mA (allowing for alarms/clock etc) suggests there may be an electrical problem other than the battery.

How do I calculate my postage cost?

See our postage page.

Are items listed on this site in stock?

We keep the majority of all new items listed on our web site in stock. When you order new parts, assume that they are in stock and we will contact you if there is a problem. If you are collecting the parts then please ring before you collect to check availability. Remember, if BMW make it we can supply it (and a lot more besides!). The secondhand listing is to give a price guide and indicate the range of secondhand items we stock. In actual fact it only represents a fraction of the stock but as some parts have a very quick turnover they can be rare. It is best to check availability of secondhand parts before ordering unless they appear as a shopping basket item on our website in which case they are an item we always have on the shelf.

How do I submit an enquiry to Motorworks?

Customers within the UK should call 0845 458 0077 local rate (or fax 0845 458 0078) .
International customers may use the international enquiry form.

How do I find out what is happening with my order?

Please use the order process enquiry form to get an update on your order.

We no longer offer a printed catalogue, please use our web site to browse and search our product range. Should you wish to print out a price list then please click here

Please use the change of details form to notify us. We can then update our inhouse records.

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